F.A.Q.

1. Are the sandals comfortable?

Seriously.. would we make them if they weren't? We use the softest polypro rope for that purpose. we use the best quality rope, we have our rope made to our specs.

2. What size do I need??

sandals run true to size, However if you are a half size we recommend ordering the next size up. (ie. if you usually where a 9.5, and sometimes where a 10- then order a 10-10.5, but if you where a 9.5 but sometimes where a 9 then order the 9-9.5. (see size chart located on the product information page)

3. What style should I get?

You will be satisfied with whatever style you pick, all sandals are adjustable except the slip on. If you just can't decide, start wth the JC.

4. Where can i wear them?

Really, any where you'd like. As a matter of fact we wear nothing else (well occasionaly some clothes, but prefer not). Some people like 'em in the water, some like to keep them dry.Our sandals have been seen on boat decks, in rafts and kayaks, on the beach, at the mall (yuck), around the house, at the pool, on some stages, and in jails. check out the testimonial page.

5. Can i order if i live outside the u.s?

Yes you can order right off our site, but you should check the international distributor page, sometimes distributors can ship you a pair of sandals inside your own country costing you less in shipping.

5b. How long will shipping take?

Your order will be shipped the next business day and should arrive at your location within two to four business days, in the lower 48, allow five in case the horses are running slow. Shipping times for international orders may vary.

5c. My Account says my order has been DELIVERED, But it's not here?

If you check your account and it reads DELIVERED, delivered means we have brought it to the post office, so EXPECT Your Package 2-4 days after that.

6. What is your exchange policy?

We will accept exchanges (an exchange is when you have a sandal that does not fit you properly and you want to turn it in for a different pair) up to 30 days. Days are defined as number of days from the date you receive your order. All exchanges must be accompanied by a receipt (email confirmation-this is the receipt that we put in your package when you receive your goods), and all exchanges must be sent to:

Nomadic State of Mind/ exchange
Po Box 321
Fayetteville, nc 28302

**please write directly on the receipt what you want to swap out for***

All exchanges are subject to approval. We will not accept anything that appears to have been worn, washed, smoked, or damaged in any way. the easiest way to send them back is to visit usps.com and print your label to our po box at your home and put them in the mailbox.

7. What is your refund/return policy?

OK, once in a while someone orders our sandals and they just don’t work for them, rarely happens, but our sandals are not for everyone, we know that. Our products may be returned up to 30 days from the receipt of purchase. We will not except any merchandise back unless it is returned exactly the way we sent it to you- no sign of wear and all tags, etc. in tact. We attempted to come up with the most fair method of a refund. We can either refund your payment (-$5 restocking fee-read why we do that below) or give you a store credit for something else. You would need to ship them back to the address above, and write on the receipt that you would like a refund, and the reason you want a refund (that helps us make decisions on future products). Why do you charge a restocking fee? Returns are time consuming on our end.

8. How do I take care of them?

go to product info and scroll down and read "Sandal Care"

9. Can I mail my money in?

yes send a check/money order to our PO Box provided in the shopping cart, snail mail takes a little longer. your order will be shipped once we recieve payment, please confirm shipping address with payment.

10. Is online ordering secure?

Yes, we have a secure server for our online store. We are also confident with paypals online payment security, and we think you should be too.

11. What if I don't have a paypal account?

you don't need a paypal account, just a valid credit card.
*Please use credit cards wisely."

12. How much is online shipping? effective may 1, 2009

less than $10 = $1, less than $40 = $6.95, $40 and up = $9.99

13. Why are your prices different from online sales and when we see you at festivals?

you can expect to pay more at retail festival events, the small additional amount added to the price at festivals covers our insurance, employees, sales tax, etc. it's like getting your sandals hand delivered.